🚀 We're Hiring | Technical Account Manager
📍 Location: Gurgaon
💼 Experience: 2–3 years
⏱️ Joining Preference: Immediate Joiners
About the Role
We are looking for a Technical Account Manager who can manage enterprise client relationships and ensure a smooth onboarding and implementation experience. The ideal candidate should have experience working with customer onboarding platforms, a good understanding of APIs, and strong client coordination and communication skills.
Key Responsibilities
- Manage end-to-end onboarding and implementation for enterprise clients.
- Act as the primary point of contact for clients throughout the onboarding journey.
- Understand client requirements and coordinate with internal teams to ensure timely delivery.
- Build and maintain strong relationships with enterprise clients.
- Troubleshoot and coordinate resolution of client issues by working closely with relevant internal teams.
- Work with clients to understand technical requirements and provide appropriate solutions.
- Coordinate with Product, Technology, Operations, and other stakeholders to ensure smooth execution.
- Maintain regular communication with clients and provide timely updates on project progress.
- Support client requirements related to APIs and integrations.
- Identify opportunities to improve the overall customer onboarding and experience.
What We're Looking For
- 2–3 years of experience in Technical Account Management, Customer Success, Client Success, Implementation, or a similar role.
- Experience working with customer onboarding platforms.
- Experience managing enterprise clients, preferably in the BFSI domain.
- Good understanding of APIs and integrations.
- Strong client communication and coordination skills.
- Ability to manage multiple stakeholders and priorities effectively.
- Strong problem-solving and relationship management skills.
- Immediate joiners will be preferred.